Our 12 step partner journey

Every moment lost on business-critical change initiatives hurts. We don’t mess around, landing our experienced directors with you first to help shape our journey together and provide instant expertise and momentum.

We assimilate rapidly, utilising our extensive delivery expertise and proprietary Health-Check toolkit to cut through the many versions of the truth in circulation and get to a single view of the root of your problems, unifying your stakeholders and agreeing the best courses of action to unite behind.

We are straight talking and will be honest in what we believe it will take to fix the problems you’ve brought to us.  Together we will agree the resolution path and joint commitments that guarantee a successful outcome. And we’ll draft the reference together for when we deliver on that guarantee.

We work from day 1 to tailor and build the team we deploy to complement your teams’ and partners’ capabilities and deliver the outcomes we’ve agreed. Our professional family has many years of change delivery experience to draw upon to allow us to get this right, we’ve been there before, and often.

Delivering complex change is hard work and we don’t shirk our responsibilities nor step away from going the extra mile if that guarantees the outcomes we’ve committed to.  Delivery and problem solving is in our DNA and we know what it takes to get something over the line.

We don’t take your trust for granted and know that we have to earn this by delivering well on our commitments, and in partnership. The references from our many delighted clients are testament to the quality of what we do and the way we work with you to get there.

Ensuring that we are both working to a single source of delivery insight is foundational to our successful journey together, allowing us to proactively face into the challenges ahead and make difficult decisions jointly and in an informed and timely manner.

Whatever services we are providing to you, we will insist on establishing a jointly agreed and committed to Doable-Plan, ensuring clarity, predictability and success on our journey together.

Our aim is to leave you delighted and secure your reference, not to land, expand and leave you working out how to get rid of us. We don’t stay any longer than you need us to, we deliver the outcomes we’ve agreed and then go. That’s it until you need us again.

We are delivery specialists and, whichever of our 12 delivery services you take from us, what we build for you will be class leading and ready for you to operate internally.

Our clients hire us because we bring clarity, control and order to complex, business critical change initiatives and usually when commercial pressures require this to be effected at pace. We are effective from day 1, cut through the noise and get delivery done, it’s in our DNA.

We believe we have failed if our reference from you isn’t magnificent, it’s a key KPI for us.